Grounding Monthly Costs & Launching Year-Round Air Purity
When the humidity levels spike near the University of Delaware or the winter winds howl across White Clay Creek, your home’s comfort system is the only thing standing between you and the elements. At Moon Air, we are proud to be the premier HVAC contractor in Newark, DE. Since 1985, our "Moon Rescue" vans have been a staple in the Newark community, providing out-of-this-world service with a jovial, down-to-earth touch.
We know that Newark homeowners value reliability and honesty. Whether you live in a historic home near Main Street or a modern build in a quiet suburb, our team treats your comfort as our primary mission. We don’t just fix heaters and air conditioners; we provide long-term solutions that keep your utility bills grounded and your family happy.
Need help in Newark, DE? Contact the Moon Man today at 410-819-2507 or online.
| System Component | The Moon Air Rescue Method | The Result |
| Cooling Engine | Precision AC Tuning & Amana Installs | Whisper-Quiet, Low-Cost Comfort |
| Indoor Air Quality | UV Germicidal Light Fields | Neutralized Bacteria & Viruses |
| Duct Infrastructure | Internal Aeroseal Fortification | 30% Reduction in Energy Waste |
Why Newark Families Trust the Moon Man
Being a local HVAC contractor in Newark, DE means more than just having a local address. It means being a part of the community. Our technicians are your neighbors—people who care about the local schools, parks, and the families who live here.
We are famous for our 100% Money-Back Guarantee. If the equipment we install doesn’t perform exactly as promised, we will remove it and refund your money. That is the kind of transparency and care that has earned us thousands of "stellar" reviews over the last four decades. Plus, with flexible financing through Green Sky, we make it easy to launch a more efficient home without breaking the bank.
Ready to upgrade your comfort? Contact Moon Air today at 410-819-2507 or online and see why we are the favorite HVAC contractor in Newark, DE!
"Out of this world service for down to earth prices!"
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction with the service provided. Customers consistently praise the professionalism, courtesy, and knowledge of the technicians, highlighting their punctuality, clear communication, and respectful treatment of homes. Many reviewers express appreciation for technicians who take time to thoroughly explain their work, answer questions without making customers feel burdensome, and maintain clean work areas. The responsiveness of the company stands out as a recurring theme, with multiple mentions of quick arrival times, even for after-hours emergencies, and efficient problem resolution. Customers frequently note feeling well-informed throughout the service process and appreciate receiving multiple service options to fit different budgets. The friendly and helpful nature of both office staff and field technicians receives consistent recognition, with several reviewers mentioning charming touches like technicians giving toys to pets. Long-term customer loyalty is evident, with some clients reporting satisfaction over many years of service. The tone is enthusiastic and grateful, with many reviewers explicitly stating they would highly recommend the company and continue using their services. While there are occasional concerns about communication consistency and pricing transparency mentioned by a small subset of reviewers, the dominant sentiment remains decidedly positive, emphasizing excellent customer experiences, technical competence, and a genuine spirit of service excellence. We are happy to hear you had a positive experience!
Thanks for sharing your rating with us and the community. Thank you for sharing your kind words with us. It means the world to us and to our entire team! Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Recent Jobs and Reviews in Newark, DE
Job Locations and Reviews
I successfully returned a 24x8 unit, ensuring it was properly reinstalled and functioning as intended. Additionally, I supplied a new 24x8 unit, along with an additional 3x6 unit. The new units were installed with precision, and I verified that both were operating correctly. The entire process was completed efficiently, with all equipment tested and confirmed to be in optimal working condition.
15 pm.
I successfully completed the replacement of an air conditioning system, ensuring the installation of a high-quality gold-rated unit. The process involved removing the old system, conducting a thorough inspection, and installing the new unit with precision. This upgrade significantly improved energy efficiency and overall performance, providing enhanced comfort and reliability.
I was tasked with supplying and installing two 24x10 panels and two 8x10 panels. The 24x10 panels were installed in the designated areas, ensuring proper alignment and secure attachment. The 8x10 panels were also installed, taking care to match the surrounding environment. Additionally, I returned 10x24 panels, which were in good condition, and an additional 7-inch panel that was also undamaged. Each panel was handled with care to prevent any damage during the process. The work was completed efficiently, ensuring all panels were properly installed and returned as required.
I conducted a comprehensive rejuvenation of an AC system, focusing on cleaning and thorough testing. A repair recommendation was identified for the outdoor unit. The voltage enhancement system was found to be out of range, prompting a gold repair option. This premium service addressed the voltage issue and included several additional proactive repairs to enhance system performance. Post-repair testing confirmed the system was operating more efficiently, ensuring optimal functionality and longevity.
Upon inspection, the air conditioning system was found to have a compressor drawing locked rotor amps, indicating a failure. I conducted thorough voltage and ohms readings to confirm the issue. The compressor is indeed defective and requires replacement. I informed the customer that they should contact the original installer first. If they encounter difficulties, they are advised to reach out for an accurate repair estimate. The customer must verify with documentation that the compressor is under the manufacturer's warranty. Payment was made in cash.
club renewal
the 2 men that came to inspect our new uits were thorough and courteous
I performed a thorough cleaning and inspection of the air conditioning system, including both the indoor and outdoor units. The evaporator and condenser coils, along with the unit cabinets, were meticulously cleaned to ensure optimal airflow and heat transfer efficiency. All high- and low-voltage wiring and electrical connections were inspected and found to be secure with no visible defects. The condensate drains and safety controls were tested and verified to be functioning correctly. The system was operated and tested in both cooling and heating modes.
The Air ranger was found to be damaged and replaced with a new one. A fault in the humidifier cabinet was addressed by replacing the water transfer media and cleaning the cabinet. A leak on the drain line was repaired by removing the damaged tubing and tightening all connections. The system was tested with 1/2 gallon of water to ensure no further leaks. The indoor unit's Delta T was 22°F, and the coil pass was clear of debris. The heat
Upon inspection, the blower unit was undersized for the house, struggling to reach the proper operating speed. Initially, it only managed to ramp up to a speed of 5 out of 9. To diagnose the issue, I used a motor tester, which confirmed the need for a replacement. After carefully unplugging the motor, I checked its functionality and identified the faulty control board as the root cause. I replaced the board, and following the repair, the unit is now operating at full speed, ensuring efficient performance. The customer was relieved, and the $500 deposit was justified by the successful resolution.
I conducted a thorough maintenance check on the AC components of a gas furnace. The Delta T was 19 degrees after 10 minutes of operation. The filter was in good condition and marked as checked. Voltages and amps were within range. The air handler and indoor coil drain pan were cleaned. The blower passed the tissue test. The outdoor unit operated in cooling mode with voltages and amps within range, but the voltage enhancement system was out of range at 22mfd instead of 40mfd. I recommend replacing this system. The outdoor coil was cleaned with water to remove debris from the fins.
I conducted a thorough cleaning and inspection of the air conditioning system, focusing on both indoor and outdoor units. The evaporator and condenser coils were meticulously cleaned, and the unit cabinets were cleared of debris to enhance airflow and efficiency. All electrical connections were inspected and found secure, with no visible defects. The condensate drains and safety controls were tested and verified to be functioning correctly. The system operated smoothly in both cooling and heating modes.
Upon arrival, the air conditioning system was operational and maintaining a comfortable 68°F. The ambient temperature was 82°F, resulting in a 20°F DeltaT. I performed a comprehensive system commissioning, inspecting all visual connections for tightness. Voltages and amps were checked to confirm proper mechanical operations. The system is operating within manufacturer specifications. Superheat was 14°F, and subcool was 9°F. The oil furnace ignited on heat demand, but I did not leave it running to avoid excessive heat.
I installed a furnace that stands 56 inches tall, ensuring a 21-inch clearance above the coil for optimal performance. This involved precise measurements and careful placement to maintain efficiency and safety. The installation process included securing the furnace, connecting necessary ducts, and testing for proper airflow. The job was completed to meet industry standards, ensuring reliable heating.
I completed a comprehensive rejuvenation of an AC system, including thorough cleaning and testing. During the testing phase, a failed heat exchanger in the furnace was identified, with a Delta T of only 15. This failure led to increased condensation inside and outside the unit, indicating undercharging. For safety, the gas supply to the furnace was shut off. I discussed replacement and repair options with Steve Podesta, presenting various pricing tiers for recharging and heat exchanger replacement.
I completed a comprehensive rejuvenation of a heat pump system, focusing on the club area. The system was thoroughly tested in cooling mode, demonstrating efficient operation overall. However, the voltage enhancement system was found to be out of range, which could lead to damage to the outdoor unit and reduced efficiency. I informed the customer of this issue and presented repair options, but they chose not to proceed with the repairs at this time.
I recently assisted Amanda with her club sign-up process. This involved guiding her through the necessary steps to join the club, which included filling out the membership form, verifying her personal information, and ensuring all required documents were submitted. I provided detailed explanations of the membership benefits and answered any questions she had about the club's activities and events. Additionally, I helped her set up an account on the club's online portal, ensuring she could easily access resources and stay updated on future events. The process was smooth, and Amanda was very satisfied with the assistance provided.
Upon inspection, I identified a leak in the condensate line of the mini-split system, caused by a failed condensate pump. While the AC was still operational, I temporarily gravity-fed the condensate into a container. Returning on 7/7, I installed a new condensate pump, ensuring it functioned correctly through multiple tests. The customer expressed satisfaction with the resolution.
Upon arrival, I conducted a thorough inspection and identified that the outdoor voltage enhancement system was operating outside its normal range, leading to overheating and subsequent shutdowns. This issue was causing the system to malfunction. To address this, I implemented a repair recommendation that corrected the voltage levels, ensuring the system operates within its designed parameters. Additionally, I took the opportunity to enhance the system's maintenance by spraying off the outdoor unit to remove any accumulated debris and dirt. I also cleared the indoor drain to prevent potential clogs and future operational issues. Given the customer's recent club membership, I ensured all work was completed to the highest standard.
During the service, I identified a failed secondary electronic component in the outdoor unit. After thorough testing of both indoor and outdoor systems, I found another potential failure point. The customer opted to address both issues. I replaced the faulty component and resolved the additional concern. Post-repair, I tested the system to ensure efficient operation, with the unit now running smoothly and maintaining appropriate supply temperatures.
gold club sign up
Upon receiving the call, I began by assessing the air conditioning system. After a thorough inspection, I identified that the house breaker supplying power to the unit had tripped. I reset the breaker and proceeded to take precise amp readings on the components within the outdoor unit. No abnormalities were detected, ensuring the system was functioning correctly. The customer was informed of the resolution, and the air conditioning was restored.
I recently assisted Amanda with her club sign-up process. This involved gathering all necessary information, including membership details and personal preferences. I then navigated the club's online registration system, ensuring all data was accurately entered. I reviewed the membership terms and conditions with Amanda, addressing any questions she had. After confirming her preferences, I completed the sign-up process and provided her with a confirmation email. I also offered guidance on the next steps and resources available to her as a new member.
Upon inspection, I found that the second-floor AC was not cooling despite new air filters. I measured the Delta T, which was within range but could improve with maintenance. I recommended cleaning the indoor coil and blower wheel. After discussing the potential benefits, the customer agreed to proceed with the necessary repairs, aiming to enhance the system's efficiency and performance.
club renewal
Upon inspection, I identified several critical issues preventing the AC system from functioning properly. These problems significantly impact efficiency and the system's lifespan. I presented multiple repair options to the homeowner and discussed them thoroughly. I emphasized the need for access to the conditioned space and the yard upon our return to ensure the repairs meet our high standards and the homeowner's expectations.
Matt went over and above to be sure my a/c unit, in a heatwave, did not stop working before the part came in to fix it. It did not stop working.
Everything was good
This was the first maintenance appointment on my new plan for my heat pump as well as my first experience with Moon Air Inc. The technician, Matt, was AWESOME! He went over and above explaining everything to me as he worked. He took his time making sure each part of the job was done correctly before he went to the next part of the job. Matt was very kind, informative, helpful, honest and considerate. For these reasons, I will ask for him for all my appointments. I would rate him a 15 out of 10 with five stars on top. So happy I decided to go with Moon Air Inc. for my heating and a/c unit. Thank you and thank you Matt. You made a boring appointment enjoyable. See you soon!
Outstanding HVAC technician. Thorough and very professional.
He came over gave a detailed estimate, looked at everything and gave multiple options
We had Chris come out to fix our AC during the hottest day of the year, and he was an absolute first class professional. 10/10 would recommend
He did a clean job no mess in my home, he explains everything to me
Ben was professional and through - took the time to fully explain what he had to do
The guys were great. They were efficient, cleaned up everything, explained the new equipment, finished on time.
Everyone at Moon is very friendly, knowledgeable, attentive and does great work! Have enjoyed working with them for years.
This was an installation error. Paul diagnosed and fixed it is minutes.
Excellent service!
On time and did a great job serving our unit
Kyle came up with a good alternative to my service issue.
This is the 2nd time he has done work for me.
I highly recommend him.
Paul was very thorough. Very professional.
Good service
Excellent service as always!
Punctual and professional, extremely happy with the experience
good serviceman
I was very happy to have Kyle as my electrician. He seemed knowledgable & was very helpful to his apprentice & other workers when they would call him for advice.
He deserves a very nice year end bonus.
Greg was GREAT! Very thorough, very efficient, explained everything well.
Clay was an excellent service person. He is dedicated to his work and the customer. Completely satisfied with his work.
Excellent service
Great Job
