Precision Heating and AC Services for North East & Cecil County
Living near the head of the Chesapeake Bay brings beautiful views, but the damp coastal air can be tough on your HVAC system. Whether you’re spending the day at North East Community Park or relaxing in your historic Main Street home, you need a climate control system that is always mission-ready. Moon Air is the HVAC contractor in North East, MD, that neighbors have trusted for nearly 40 years.
Our upbeat and jovial team treats every service call as a priority mission. We know that a broken AC on a humid Maryland afternoon is a total eclipse of your comfort. That’s why our "Moon Rescue" vans are always nearby, ready to provide fast, professional, and friendly service that keeps your home's atmosphere perfectly calibrated.
Get help from the Moon Man. Contact us at 410-819-2507 or online.
Stellar Services for North East Homes
As your local HVAC contractor in North East, MD, we provide a wide range of solutions tailored to our unique bayside climate:
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Expert AC Repair & Maintenance: We keep your cooling system running smoothly, preventing "astronomical" repair bills with proactive care.
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Furnace & Heat Pump Rescue: When the winter winds blow off the river, our heating experts ensure your home remains a warm sanctuary.
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Whole-Home Dehumidifiers: We fight back against Maryland humidity, preventing mold growth and that "musty" feeling in your basement or crawlspace.
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Duct Cleaning & Sanitizing: We ensure your air is clean and that it actually reaches your living room by clearing debris from your vents.
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Electronic Air Cleaners: Experience our favorite filtration technology that grounds microscopic pollutants, keeping your family healthy.
Experience the Moon Air Difference
Choosing an HVAC contractor in North East, MD, should be a stress-free experience. At Moon Air, we pride ourselves on our transparent, flat-rate pricing and our "neighbor-first" attitude. We genuinely care about the comfort of our Cecil County community, which is why we offer high-quality Amana systems backed by incredible warranties.
We also make upgrades affordable with financing options through Green Sky. When you see the "Moon Man" on the side of our van, you know you’re getting a technician who is happy to help and dedicated to your comfort.
Don't let your comfort drift away! Contact Moon Air today at 410-819-2507 or online and work with the best HVAC contractor in North East, MD!
"Out of this world service for down to earth prices!"
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting high levels of customer satisfaction and appreciation. Customers consistently express gratitude for the professionalism, expertise, and thoroughness demonstrated by the service technicians. A recurring theme is the technicians' ability to diagnose and resolve issues efficiently, often providing same-day service or quick turnarounds during urgent situations. Reviewers frequently highlight the courteous and personable nature of the staff, noting their willingness to educate customers about their systems and patiently answer questions. The quality of workmanship is praised, with customers appreciating clean, thorough service and clear explanations of the work performed. There is notable appreciation for going above and beyond expectations, including additional efforts like cleaning units for improved efficiency and offering multiple service options. The company's customer service culture receives special recognition, particularly regarding membership reminders and attentiveness to client needs. Overall, the tone is enthusiastic and grateful, with customers expressing strong satisfaction, loyalty, and willingness to recommend the services to others. The sentiment reflects a company that consistently delivers reliable, professional, and customer-focused HVAC services. Thanks for sharing your rating with us and the community. Thank you for sharing your kind words with us. It means the world to us and to our entire team! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thank you for the wonderful review and for taking the time to share your feedback.
Thank you so much for this 5-star review.Recent Jobs and Reviews in North East, MD
Job Locations and Reviews
Upon inspection, the second-floor AC was not operational. Testing revealed the compressor was non-functional and could not be replaced due to its refrigerant type. The unit required extensive electrical repairs, including a zero mega ohm reading, a failed compressor start, and issues with the hard start and run capacitors. The contactor also failed to complete the circuit. This obsolete system cannot be repaired. I recommended replacing both the condensing unit and the indoor evaporator coil. A field supervisor is meeting with the customer to discuss replacement options.
I conducted thorough maintenance on four mini split heads and one outdoor S series unit. Filters were removed from all units, sprayed with water, and left to dry in the sun. Each mini split head's white plastic cover was removed and cleaned with an appropriate cleaner. Evaporator cleaner was applied to the units to dislodge debris trapped in the fins. The outdoor unit was operated in cooling mode, and the coil was sprayed with water to remove any trapped debris in the fins. This comprehensive maintenance ensures optimal performance and longevity of the units.
Upon arrival, I found the system was not operational. I began by checking the remotes for any error codes, but none were present. Next, I ran the system with all heads open to ensure it was functioning correctly. The system is now operational and running normally. I will need to discuss the current situation with Paul in the morning to determine the next steps. This is a new installation under warranty, and all work was performed to ensure the system is fully functional.
Upon inspection, I identified that the second-floor thermostat sensor was configured to activate based on motion detection, set to a normal mode. To address the temperature concerns, I adjusted the sensor settings to a more efficient mode. Additionally, I optimized the downstairs vents to ensure minimal air flow, which helped maintain a balanced environment. I also set the fan to "on" mode, enhancing air circulation and contributing to a more comfortable temperature throughout the space.
Upon inspection, I identified that the air conditioning system was shutting down unexpectedly due to issues with the water removal components. This was likely caused by a lack of regular maintenance. I explained the situation to the customer, emphasizing the importance of routine upkeep. To address the problem and prevent future occurrences, the customer opted for a Gold club plan, ensuring ongoing maintenance and support.
I began by thoroughly inspecting the air conditioning equipment, ensuring all components were in optimal condition. I examined the line sets for any signs of wear, leaks, or damage, ensuring they were securely connected and free from obstructions. Next, I assessed the line hide, checking for proper insulation and ensuring it was correctly installed to maintain efficiency. I also inspected the damaged whip, identifying the extent of the damage and discussing potential repair or replacement options. Throughout the inspection, I provided detailed feedback and recommendations to ensure the system operates efficiently and safely.
Upon arrival, the air conditioning system was operational. I began by checking the error codes displayed on the thermostat, which indicated multiple power outages since April. The client reported frequent interruptions in service, leading to these error codes. They also mentioned experiencing unstable power and frequent outages. To address this issue, I recommended installing a voltage monitoring rectifier to stabilize the power supply and prevent future errors. This solution should help maintain consistent operation and reduce the occurrence of error codes.
The customer reported temperature discrepancies in two bedrooms, with one being cold and the other warm. The house, over 100 years old with single-pane windows, struggled to balance temperatures when bedroom doors were open. I inspected the HVAC system and confirmed that all evaporator operations were normal. I advised the customer to experiment with setting the thermostats while keeping all doors closed to see if this balances the temperatures. This should help manage the temperature distribution more effectively.
club sign up
I successfully replaced the old heat pump with a high-efficiency Gold heat pump. The process involved removing the existing unit, installing the new Gold model, and ensuring all connections were secure. I tested the new system to confirm optimal performance and energy efficiency. The customer was pleased with the improved comfort and reduced energy bills.
I completed a comprehensive system installation and commissioning. I initiated both air conditioning and heating cycles to ensure proper functionality. All electrical connections were meticulously checked and secured. The system operated smoothly, with a 20° temperature differential and 50° heating. Voltage checks confirmed a stable 250V supply to the heat pump. Both stages performed as expected, ensuring optimal system performance.
I returned to ensure the heat pump was operational following its installation. I meticulously corrected the wiring connections to both the air handler and the heat pump, ensuring all connections were secure and accurate. Additionally, I reinstalled the auxiliary heat kit, making sure the breakers were properly positioned on the door for easy access. After reinstallation, I ran the system and conducted a thorough check of its operations, verifying that all components were functioning as intended. Finally, I performed a comprehensive commissioning to confirm that the system was fully operational and efficient.
I completed a club rejuvenation project, ensuring the system operates efficiently. During the process, I identified some minor issues, which I promptly addressed. Although the system is currently running smoothly, I discussed potential repair options with the customer. They are not overly concerned, given the system's satisfactory performance. I provided detailed information on possible repairs to keep them informed.
I completed the system commissioning by thoroughly evaluating the installed equipment. There were no aesthetic issues; everything appeared excellent. All evaporator heads operated normally, as per the provided specifications. I installed remote controls for each unit on the wall for the customer's convenience. I demonstrated how to use the remotes effectively. Additionally, I adjusted the LED light in the master bedroom to a dimmer setting to prevent it from disturbing the customer's sleep. All systems are functioning normally.
Accompanied Podesta to inspect the relief valve and demonstrated the replacement process. We discussed the upcoming winter tune-up, which will include the replacement of the relief valve. It was determined that the system needs to be run with heat after the repair to purge all air from the loops. This ensures optimal performance and safety. I coordinated with Podesta to schedule the replacement through the office, ensuring all necessary arrangements are made for a seamless process.
Upon arrival, I identified an issue with the air conditioning system. One unit was set to automatic while the others were on cooling, causing confusion in the signals to the condenser. I explained to the customer that all systems must be set to the same mode for proper operation. To resolve the issue, I powered down the system outside for 10 minutes. After restarting, I checked the operations and confirmed that everything was running normally. The voltage was stable at 247v, ensuring optimal performance. The customer was satisfied with the resolution.
Job WO-TNFR674432 involved a comprehensive refrigerant leak search. Upon arrival, I conducted a thorough system pressurization test, identifying significant issues with both coils. Given the compromised state of the coils, I assessed the situation and confirmed that replacement parts were unavailable. Following protocol, I informed the project manager, who then met with the customer to discuss viable options. After evaluating the proposed solutions, the customer opted to proceed with a complete system replacement.
Upon revisiting the site, we conducted a thorough leak search to pinpoint the source of the issue. Our investigation revealed that the evaporator had a section of its fins pushed in, a problem likely caused during the initial installation. This compression impaired the evaporator's efficiency and contributed to the leak. We carefully examined the affected area, identified the compromised fins, and took corrective measures to restore the evaporator's functionality. This meticulous approach ensured that the leak was effectively addressed and the system was restored to optimal performance.
I recently completed the installation of a Daikin 4 zone mini split system, ensuring optimal comfort and energy efficiency throughout the space. The project began with a thorough assessment of the area to determine the best placement for the indoor and outdoor units. I meticulously installed the indoor units, ensuring they were level and securely mounted to provide maximum performance. The outdoor condenser was positioned to maintain efficiency and minimize noise. I then ran and insulated the necessary refrigerant lines, ensuring all connections were secure and leak-free. After the installation, I calibrated the system to ensure each zone operated independently and efficiently. Finally, I conducted a comprehensive test to confirm that the system was functioning correctly and provided the client with detailed instructions for its use and maintenance.
I successfully replaced a 12x25 air filter with a 16x20 drop filter, measuring 20x25 and requiring four units. Additionally, I supplied a 12x24 air filter to ensure optimal air quality. The process involved careful removal of the old filter, precise measurement and fitting of the new filters, and thorough cleaning of the surrounding area to maintain a clean and efficient system.
I attended to two AC units, successfully resolving the issue with one of them. The customer needed guidance on using the remote and selecting the appropriate mode. After demonstrating these functions, the unit began operating correctly. I also advised the customer to rinse the filters every 30 days to maintain efficiency. Regarding the main house unit, I identified a failed hard start and a seized compressor. I will provide a quote for a new compressor replacement. Steve P is currently en route to discuss the current state of the main house equipment with the customer.
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Recently, I completed a comprehensive home service project that involved a thorough inspection and repair of the electrical system. I began by examining the wiring and outlets, identifying any potential hazards or outdated components. After ensuring safety, I replaced faulty outlets and upgraded the wiring where necessary. Additionally, I inspected the circuit breaker panel, making adjustments to improve efficiency and safety. The project also included testing all systems to confirm functionality and performance. The final step involved a detailed review with the client to ensure complete satisfaction and understanding of the work performed.
Upon arrival, the system was shut down due to an air flow restriction and a water safety trip. I checked the thermostat, which indicated four instances of shutdown due to air flow restriction and safety lock out. I presented the findings to the customer and proceeded to remove the blockage in the drain safety device and the restricting filter. After resetting the system, I tested it in all modes to ensure proper functionality. I explained that this issue was not covered under warranty due to poor maintenance. I recommended the Gold Club yearly maintenance program to prevent future inconveniences and ensure optimal system performance. Post-repair, the system was functioning within normal specifications.
Upon inspection, the contactor was found welded shut. To address this, the unit was set to heat mode for 25 minutes, allowing the coil to loosen. After this, the fan was run for an additional 15 minutes to facilitate removal. The new contactor was then installed. Post-installation, the system was tested to ensure proper cooling function and all components were clear. Additionally, during the inspection, it was noted that the condensate pipe from the heat pump air handler lacked a trap, which was subsequently installed to ensure proper drainage.
The rep turned my unit to see of it was working. Explained my fans are not working. I just realized he left my system on after he left.
Was able to educate me a bit more on my mini split unit. Very helpful.
We recently completed our annual HVAC service, which had been overdue. Adrian demonstrated strong expertise with our system, provided valuable recommendations, and clearly explained all aspects of the service. His professionalism and representation of Moon Services were excellent.
Always great to work with Moon and any of their team! Always there when you need them!
Great in-depth info about what we need to think about for the future.
Excellent Service!
Clay is very professional and courteous and so is his helper.
Prompt response was greatly appreciated
Excellent Service Quality Work.
Greg Howe, determined that the main control board on the HVAC was dammaged. He informed me that he would notify me when available.
Thanks for the service call!
The technician did a good job servicing my unit.
Thank you!
Steve was able to give us an estimate within a hour, he's very professional and honest about pricing. I would certainly recommend Steve to family and friends! Tom Tague
Always enjoy talking with Amanda, she's very friendly and pleasant to speak with. Moon Servicers is a great company and their employee's understand customer satisfaction. Thanks so much! Tom Tague
It's quite obvious to me that Moon Air prides themselves on outstanding customer service and I clearly know why! From Steve Podesta, Jimmy Howard, Steve ?, and Paul Nowotarski, the service I received was very professional, punctual, and just top notch! Would highly recommend this team to any others in need of Moon Air's services!
Was expecting a two day install but it was able to be completed in one day
Excellent service. Helpful and honest
Very professional
Jack did a great job! He was very personable and thorough in his work. Answered any questions I had. Glad I chose Moon Air Inc.
Clay was able to find the problem with my heatpump within 5 mins! Previous tech couldn't find anything wrong.
Clay, as always, was personable and professional.
Great service!
Very knowledgeable and answered all questions in terms for others to understand.
Excellent Service
Greg was terrific! Extremely knowledgeable and answered my question confidently.
